bluechain

WizTIM - the Tutored Simulation

Benefits

- Very fast development and deployment - Tutored simulations with training kits - realistic application simulations - Hands-on experience -

Overview:
The project consists of developing your own software application or implementing an ERP or CRM solution. Now, your department is facing into training a large number of users within this new I.T. environment in a very short time The goal is to ensure each and every one of them to be competent at D day.

Challenge:
This training project requires organizing this training issue. A critical element of this successful training program is hands-on experience with the production environment.

Do you want to train your users in a traditional approach? Meaning that all the people have to come to a traditional classroom where an instructor will give the course and the users practice by doing exercises on a dedicated training environment.
Or, do you plan to train your people most effectively in an interactive and standalone simulation environment? In this case the end users can be trained anytime, anywhere. They can also be evaluated through the whole training session and, the training department can monitor the level and improvement of all trainees.

Solution:
To undertake this challenge, WizTIM is the ideal software tool to assist organizations that manage training and end user support. With WizTIM, your trainers generate dedicated training kits very rapidly. These kits are made with realistic application simulations, including a training layer on top. WizTIM saves time and money [ fast development and fast deployment ] and makes the training process easier for users. They can practice a particular set of software processes in an interactive mode. They can access the lesson directly from their desktop through a CD-ROM or through the Intranet.

Results:
1. The student can learn day-to-day complex tasks on a realistic and interactive simulation of the production environment:

The training environment is safe, secure and always available,
Hands-on training and experience can be done
at any time,
No need for a big training infrastructure and the real software to work.

2. The simulated environment contains a training layer which:

Defines the goal to reach,
Suggests some help to the user via encouraging messages or signaling errors,
Can also even perform a task for the user if he is blocked.

3. The training department can generate tutored simulations of software application intuitively and extremely rapidly (several training kits of tutored simulations of application transactions per day).

4. The product can evaluate the skills the trainees have acquired, and report statistics that can be analyzed by the training department. This will be very useful to know if a training session is reaching the expectation, or alerts can be automatically triggered if the majority of the trainees do not understand some specific simulations.

5. Thei trainng modules can be deployed "off-line", without having to require the network, server, training database, database update mechanism, or can be deployed in the intranet of the company.

The way it work :

1. Capture the production environment: the trainer needs to capture a real transaction He performs the tasks that need to be taught to end users in few minutes in the real application

2. Replay it as a simulation: the trainer can replay the simulation instantaneously in order to test the similarities with the real system.

3. Define the training layer on top: once the simulation is generated, the trainer defines the training layer on top of the simulation, including the goal, user messages for guidance or prevention, kind of user actions or values to test.

4. Test the tutored simulation: now, the trainer has to test the general behavior of the tutored simulation.

5. Deploy the training kits on CD-ROM or Intranet to train end users.

6. Evaluate end users competencies with personalized training reports and statistics: the information collected by the companion can be processes in order to generate statistics and evaluate the performance of the trainees.